Charles Hurst Budget Direct Belfast used cars in Antrim

I would give it -1000 stars if i could I went in firstly looking a new car and found what i wanted. Bought a ford focus outright. Ive always wanted a focus. The day of collection i come to find the car covered in mould and clearly not been properly serviced or cleaned (still had rubbish from previous owner all over it) and was told it previously had a leak so off it went to be cleaned and fixed and have the guard x i paid extra for applied. They left me with that mouldy car for 4 days. I had to clean the mould off best i could myself so my kids could be in the car then leave it back on the day they wanted it in . I Waited weeks, for the car to just come back exactly the same as when i left it in. i knew this as where the mould was when i got the car, it still had the mould cleaner smell from where i applied it myself to initially clean the mould away. Was then told to just choose a new car and return the focus so i decided to go for a Peugeot 2008 as i needed a car to get my kids to school. Firstly they advertised the focus back on the website immediately even though i still had the car and was still driving it for more than what i paid even though it has a mould problem, refused to refund me for the guard x treatment that was never applied to the car anyway as it wasn’t even properly cleaned secondly, i am actually still getting letters about that car which i now do not own anymore and when i picked the Peugeot up i noticed it was the worst noise coming from the front break pads and discs so clearly they weren’t replaced and after bringing this up with them 2 days after purchasing and hearing nothing back i went in person and i was told they will contact Peugeot and they would give me a call to have it sorted under warranty well i waited and waited MONTHS. I rang charles hurst about 50 times to ask for my money back or something to be done to repeatedly be met with “someone will call you back”. NO ONE EVER CALLS YOU BACK. I actually had to call and make the appointment myself with Peugeot , they confirmed i was right the discs and pads weren't done and i was also missing the bump stops from under the car. i immediately put in a formal complaint and went back and forth asking just take the car back and give me my money back to which they point blank refused saying suddenly they will fix it and basically i should be grateful because they are willing to pay for the repairs. WHAT A LOAD OF BULL. And im still waiting on them even contacting me again about the repairs after ive been in twice in person asking them what the hell is going on. I JUST WANT MY MONEY BACKKKKKK. I have now Ended up deciding ill have to just come to terms with taking a loss and i am now planning on trading their heap of junk in for a car elsewhere with somewhere i can rely on for a car that will get me and my kids around safely as i doubt they would even fix the car and i dont trust them at all, wouldn't trust them with anything. As a single mother of 3 to have given me not 1 but 2 awful cars then refusing to just give me money back is a joke and i would tell anyone to STAY AWAY FROM THAT PLACE THEY JUST SELL ON CARS WITHOUT MAKING SURE THEY ARE ROADWORTHY

Would give minus stars if I could, been driving for over 40 years and have bought many cars but this place is unbelievably a bad experience. First car I purchased needed a new engine, only had it a few days before reporting it faulty and then a replacement car I chose couldn't be taxed, returned the car the next day and was told by the manager I would have a refund within 48 hours, that didn't happen, took 12 days, plenty of phone calls but no answers and no car as my means of buying another had to be put on hold until I got refunded. Horror show from start to finish, would only advise to steer clear.

Purchased a van, deposit paid and first finance payment paid. Couldn’t get the van for almost 5 weeks with different excuses thrown at me each time. Once I gave an ultimatum to have the van for next day or I’d be cancelling purchase, van was suddenly ready to be lifted and ‘didn’t need any work done’ as I’d asked to see an invoice for the work the van received. Working with paddy the sales man seemed good to begin with but once I’d emailed to say I was cancelling purchase, a complete shift in his attitude and couldn’t be bothered to answer the phone. Typical salesman behaviour and also tried to tell me I was over my 30 day cooling off period which id got confirmed from finance company I wasn’t. Ryan who dealt with my ROA was fantastic I must say and dealt with my cancellation professionally. Buy locally, big time dealerships just want a sale no matter if you’re back with the motor in a couple of months, they’ll take great pride in telling you your warranty isn’t worth a shite

Zero stars, it is a pity you can't go to minus stars. Do not buy a car from here. I was sold a car that was in with them for some sort of fix at least once a month, after four months with the some of the issues still not fixed and it eventually stopped driving, I brought it back. I traded it in, they made me feel like they were doing me a favour and I was not given a fair price for the car.

Rob was very helpful. He explained everything very clearly and was very pleasant. I got the car I wanted, and would go to them again.