Charles Hurst Premium Direct used cars in Antrim

We recently sold a car through Charles Hurst and found the whole process to be smooth, efficient and hassle-free. From the initial valuation to final sale, everything was handled quickly and professionally. This is the second time we have delt with Robert the service was excellent. Regards Geoff &Joan Hill

Easily the most disgraceful customer service my parents have ever dealt with at Charles Hurst. They paid a reservation fee and were promised a simple refund. Instead, they’ve been fobbed off for more than two weeks with the same empty excuse that it “takes 10 days.” Still no refund. No urgency. No accountability. The manager’s behaviour was shocking. Rude, arrogant, and completely unprofessional. He tried to defend the delay by saying “even VIP customers wait 10 days,” and then actually tried to blame my parents for the car not selling despite them clearly telling the sales team they were no longer interested. His attitude was appalling, and he clearly has no grasp of basic customer service or his own company’s policies. The refund is still missing, and the way this department treats customers is unacceptable. Avoid this place unless you want stress, excuses, and zero respect. Just an update After raising a complaint about the management, the same manager I complained about contacted me directly to dismiss the issue. When I requested that someone else handle the complaint, I received yet another email from the same manager, closing the matter completely and telling me I should refrain from coming to the showroom. This shows exactly why the complaint was made in the first place there is no accountability, no impartiality, and no willingness to address customer concerns properly.

Please read before buying. Clocked miles on car they won't take it back. I bought a car last year, paid in full for it, bought the extended two year warranty too. The problems began before i left the showroom when doing a test drive the tyre pressure indicator was on, James Mclaughlin (now left) said not to worry. We then found out car was not MOT so had to go through that day, then on the way back when they were dropping it off the tyre pressure indicator came on and the person dropping it off had to take it back. It was dropped off and the indicator came on again, this time it was dropped in and the wheel fixed. I said i wasn't happy at this point. 5-6 months later there was a noise from the driver side wheel, it was dropped into Renault AGAIN. This time after checks they concluded it needed £1600 repairs, said that it wasn't covered under warranty. After arguing they covered some of the repairs, and said that the others were only "suggested". At this point i checked the MOTs, the car was sold with 22k miles, however when checking the MOT in 2018 it was MOT with 60k miles on it. the national milage register has it at 42k miles. At this point i just wanted my money back, however i was told it was up to me to investigate the milage discrepancy, the manager told me that they cannot clock miles on a modern car anymore, i know this is factually incorrect. Absolute incompetence from start to finish AVOID HERE. attached photos. I will be taking this to a solicitor and hopefully then they will give my money back

Bought a 5-6 yr old Audi A6 Avant from Charles Hurst Premium. Got it serviced a year later when the light came on. My mechanic confirmed the car had never received a full service and still had all original filters. Absolute thieves and con men. Won't be near it again

I’m not a person who leave reviews but I was extremely pleased with the service I received at Charles Hurst! Getting my second car was a very smooth process all the way from England! Car was delivered in no time. Massive Thank you to Damian, very efficient and amazing communication throughout the process. Car arrived in great condition. Will definitely be back in contact when ready for another car. Once again Thank You Damian! You’re the guy!