Charles Hurst Toyota Dundonald used cars in Belfast

Had a fabulous experience at Toyota Dundonald thanks to Ryan. I had an issue with my pan roof, and he went above and beyond to help. He was so friendly, and he successfully pushed to get it replaced entirely under Toyota's warranty, which was a lifesaver. He kept me updated and demonstrated exceptional customer service throughout. A very grateful customer.

You go into a dealership for an intermediate service, but this isn't just any service. In my case, it was the third-year, warranty-exit service — the one you would reasonably expect to identify and address any potential issues before they become expensive problems shortly after the warranty expires. Before the service, I specifically advised them that the MyToyota app had reported a low 12V auxiliary battery condition. Despite the fact that the car regularly undertakes long journeys, I naturally requested that the 12V battery be tested as part of the service. What I found particularly disappointing was being told that there was a condition attached to the test: if the battery passed the test, I would be charged £68; if it failed, there would be no charge. I find that completely unacceptable. I didn't request a battery test on a whim or because I simply wanted reassurance about an otherwise perfectly healthy component. I was asking the dealership to investigate a condition specifically reported by Toyota's own monitoring software. In my view, when a manufacturer's own system flags a potential problem, investigating that warning should form part of the service expected from an authorised Toyota dealer, rather than becoming a chargeable exercise simply because the test happens to show the battery is still within specification. Unfortunately, that wasn't the end of it. As a condition of Charles Hurst Toyota Dundonald carrying out the service, I was required to sign an agreement accepting the £68 battery-test condition, as well as an additional £14 charge above Toyota's own fixed price for an intermediate service. I have previously had a positive experience with Charles Hurst Toyota on Boucher Road, Belfast, and that makes my experience at Dundonald all the more disappointing. I have found the Boucher Road dealership to be professional, helpful and customer-focused, which is precisely what I would expect from an authorised Toyota dealer. Sadly, I cannot say the same about my experience at Dundonald. I left feeling that what should have been a straightforward service had instead become an exercise in additional charges and conditions. More importantly, I felt let down and, frankly, betrayed by the whole affair. For me, the difference between the two Charles Hurst Toyota dealerships could hardly have been more pronounced. My experience at Boucher Road was positive; my experience at Dundonald left a very different impression.

I recently purchased a car from Toyota Dundonald using the Motability Scheme. My sales person was Paul Scott. Paul dealt with me in a very professional manner and with great patience. I know nothing about cars but Paul was able to identify my needs as a disabled driver and recommend a car that would be suitable for those needs. Regardless of the motability scheme, i would highly recommend the team of staff at Charles Hurst Dundonald and I will definitely be sticking with them for all future cars

Sold completely the wrong automatic gearbox oil after insisting it was correct. The moment there was a sign of liability for potential damage, Charles Hurst Toyota where dishonest about what had happend to avoid me at all costs. The car is used to take my new born son up and down to hospital. Is this the dealer you want to spend your hard-earned money with ? Go to Mid Ulster Cars Toyota. Genuine trustworthy people.

Went in for a recall with my car as there was a system update and I was having smoke from the exhaust. Was told that there was a fault with the ad blue injector and that it needed fixed. I asked if it was safe to drive - told yes. Upon driving the car after a couple of days the smoke filled the interior cabin and went into full limp mode. Car was towed to this garage from TOYOTA UK and a hire car was brought to my house. Rang Toyota to confirm if the hire car would be covered if it needed extended - - was told yes, enterprise ( car hire ) rang Toyota dundonald and was told the same thing, yes it would be covered. Got a call from Carl in enterprise today saying that this Toyota garage U turned this decision with the manager and that this garage wouldn’t pay the hire car. When it was clearly a fault from Toyota - warranty covered. I will not under any circumstances use this garage again and I would suggest others to do this same. No reach out at all from Toyota dundonald . Poor poor customer service and lies. Bear in mind the hire charge was £160, you would think that they would prefer to retain a customer than pull this card. I have the calls recorded and will be taking this higher. I’ll be taking my custom elsewhere for my yearly servicing and upgrades. Glad this happened early in my option as they won’t be getting a penny from me.