Charles Hurst Usedirect Dundonald used cars in Belfast

The sales executive (James) was absolutely superb. As the car was 8 years old I wanted an extended 3 year warranty. Charles Hurst provide this through RAC and it is very comprehensive. I have used it in the past with another purchase from Charles Hurst and provided the car is regularly serviced there is no quibble and everything bar wear and tear is covered including clutch which at the time wasn't covered by manufacturer's warranty. I posed a few questions that James hadn't been asked before and he double checked before giving me a definitive answer. I have found that level of service with Charles Hurst in the past and I must say their service is second to none. I advise that if you are buying a car and you have an idea which car you want look on the internet for any known issues then go to Charles Hurst and raise the issue before you buy the car. James made absolutely sure that I was 100% satisfied that all issues would be addressed before I took possession of the car and explained the 3 year extended warranty in detail. As I had had experience of the extended warranty before and had occasion to utilise it I had no hesitation in purchasing it. It is way more comprehensive than the manufacturer's warranty and no excess involved. In short a really smooth transaction.

I recently purchased an Audi A1 from Charles Hurst as my first upgrade from my previous car, and I couldn't be happier with the experience. Adam was fantastic from start to finish. He was friendly, knowledgeable, and took the time to answer all my questions without any pressure. As this was my first time upgrading my car, he made the whole process straightforward and stress-free, explaining everything clearly and keeping me informed throughout. I'm absolutely delighted with my Audi A1 and really appreciate the excellent customer service Adam provided. I would highly recommend both Adam and Charles Hurst to anyone looking for a new car. Thanks again for making the experience such a positive one.

I recently purchased a 2018 BMW X3 from Charles Hurst Dundonald ,and unfortunately my experience has been very disappointing. When I first viewed the car, I noticed that the tyres were not run-flat tyres. I raised this with the salesman, James, who acknowledged that they were not run-flats. I explained that, as the car is an xDrive BMW, I expected the correct run-flat specification to be fitted. At that point, his manager became involved and told me that if I purchased one of their cosmetic insurance products, they would arrange for the correct run-flat tyres to be fitted. I agreed to this and purchased the insurance specifically on the understanding that the tyre issue would be sorted. We arranged collection for the following Saturday because the car did not have an MOT at the time. On the Friday, I received the documents to sign and was subsequently asked to make payment by bank transfer because the banks might not be operating on Saturday. Before making the payment, I called James specifically to confirm that everything had been sorted, including the run-flat tyres. I was told that everything was sorted, so I made the full payment. Later that day, James messaged me to say that he would be off on the Saturday, but that a colleague would deal with the collection. I thought this was unusual, but I trusted what I had been told and collected the car the following day. When I got home, I checked the tyres properly and discovered that they were still not run-flat tyres. I contacted James on the Monday and raised the issue. He asked me to send photographs of the tyres so that he could take the matter to management. He said he would come back to me with an answer, but I never received a call. After waiting a week, I contacted him again to ask for an update. I was then told that the car had been prepared by an external garage and that he could not do anything about it, and that I should complain to the garage myself. I made it clear that this was not my responsibility. I bought the car from Charles Hurst, not from the garage, and the agreement regarding the tyres was made with Charles Hurst. Any issue between the dealership and the garage is an internal matter and should not be passed on to the customer. Unfortunately, I have been left with a car that still does not have the tyres I was specifically told would be fitted, despite raising the issue before payment and being assured that everything had been sorted. The most disappointing part is not simply the tyres themselves, but the fact that I trusted what I was told before making payment, only to be left without a proper explanation or resolution afterwards. I expected much better customer service and accountability from a dealership such as Charles Hurst.

I recently purchased an Audi Q2 and I couldn’t be happier with the experience! From start to finish, everything was smooth, professional, and enjoyable. David Porter and the team were incredibly helpful, knowledgeable, and made sure all my questions were answered without any pressure. The Audi Q2 itself is fantastic—stylish, comfortable, and a joy to drive. It perfectly meets my expectations in terms of performance and features. A big thank you to David Porter and everyone involved for making this such a positive experience. I would highly recommend them to anyone looking for a new car!

*AVOID* my son bought a daytona grey 2015 ibiza 5 months ago it had been back in for several issues but when the power steering stopped for the second time that was the final straw .what made it worse they very conviently had no record of the car previouly being in for loss of steering but my son had evidence on his end.They did offer to get it into the workshop again but as it was such a dangerous fault and they should have been more thourough the first time along with the squealing brakes that had been looked at 3 times already we had no faith in the mechanics the lies the gas lighting,along with the attitude from the sales manager Andrew we just wanted a refund at that point.after endless phone calls ,contacting consumer rights ,endless emails and much unneeded stress he got a refund minus mileage .I feel due to the car being sold with theses issues along with others it should have been took into account regarding the refund.Concerning to see car up on site the following day with less miles less owners all for a higher price. I really hope they had the steering fault corrected and not putting the next owner in danger!