Charles Hurst Usedirect Newtownabbey used cars in Newtownabbey

My husband Robert has just purchased a car from Renault Newtownabbey. From initial inquiry to finalising the purchase both Robert and myself were extremely impressed with the level of service provided. Our initial point of contact was with Jake from sales - this young gentleman has only recently started working in Newtownabbey branch after moving from Scotland - we have to say that we both feel he is a real asset to the company - so helpful and courteous. We would also like to thank Martin for his assistance in sorting out all paperwork in respect of new vehicle. Another mention must go to Stephen who greeted us personally on our initial visit to showroom. We had read some negative reviews but have to say we were very impressed with the level of service we received.

I wish I'd read the reviews before buying from Charles Hurst Newtownabbey. I deliberately waited 10 months before writing this review because I genuinely believed the dealership would put things right. Unfortunately, they haven't. Before I bought the car, I was promised a spare key, a replacement boot part and that a number of outstanding issues would be resolved. Ten months later, despite repeated emails and phone calls, I still have no spare key, no boot part and no meaningful response. Every conversation ends with "I'll get back to you" or "I'll get that sorted," but nothing ever happens.Before the sale, I received constant calls and follow-ups. Once the money had changed hands, the communication stopped. The difference in service before and after the purchase couldn't have been more obvious. I was also told the paperwork relating to the sale would be taken care of, it wasn’t. Instead, I have since had to deal with DVLA enforcement correspondence, tax-related penalties and parking notices relating to a vehicle I had sold to Charles Hurst 10 months ago and no longer own. This has caused unnecessary stress and severe financial repercussions with outstanding bills I’m now liable for. The most disappointing part is that this was my first car purchase. I chose a large, well-known dealership because I thought I could trust the promises that were made. Instead, I've spent almost a year chasing commitments that should have been honoured without having to ask. My advice is simple - don't judge a dealership by how they treat you before you buy a car, judge them by how they treat you afterwards. Based on my experience, I cannot recommend Charles Hurst Newtownabbey.

Absolutely dreadful customer service. We have had several very poor interactions after spending a significant amount of money on a Skoda Kamiq. The back air conditioning vents were broken. I’m unsure why these wasn’t checked prior to purchases. The car was not clean (it smelt like wet dog) and after several weeks of the trying to get the car cleaned (the car was meant to be collected on 2 occasions, neither happened with no communication). We finally dropped the car off ourselves and the car was cleaned. They did finally fix the issue and I will say it was very clean when we finally picked it up, although the cleaning team lost our Apple CarPlay Bluetooth adapter and after we asked were it was (and made to feel like an inconvenience) we were asked to send the website link for Used Direct to replace it. That was 7 weeks ago and STILL haven’t received it. When we asked for an update we were told that it wasn’t anything to with them. This was a simple amazon order that would have been with us next day delivery. I don’t believe there was any intention to ever replace the item that they lost. I would never recommend anyone to buy from here. We purchased this car in early February and we believe that we still can’t move on as this is still not resolved. Very disappointing and terrible customer service.

I purchased a car from this dealership and have had on going issues with one of the alloys as they had sold me an alloy that was previously damaged which I wasn’t informed about. Have been trying to resolve the issue for weeks now and have been ignored by numerous members of staff then finally I was contacted by the show room manager Anthony who apologised and agreed the lack of communication was unacceptable and said he would personally follow this up for me. Nearly 2 weeks off emails to Anthony and phone calls to the branch and I am yet to get any response in regards to my issue. I have been driving around with a spare tyre on my car for nearly a month now and I find this unacceptable. I have never experienced poor customer service like this before, it is shocking.

I was looking to buy an Audi E-tron so I went here as they had one advertised. When I arrived I was told by one of the sales staff it was away being cleaned and they would give me a ring when it was back. A week later I rang them and I was told that the person I'd spoken to wasn't available but they would get her to ring me back and update me. I'm still waiting some six weeks later and in the meantime I've now taken delivery of a new car bought elsewhere