Charles Hurst Vauxhall Belfast used cars in Antrim

From I first ordered my Motability Car I have constantly been kept informed of every aspect of the car's journey. I found this information really helpful and very informative. When my car arrived and was ready for collection I was treated with compassion and respect and couldn't ask for more. My Motability Specialist Cheryl Hillis was very patient and understanding and any questions I had were all answered. A really great service indeed! Thank You!

The service I have received from Charles Hurst Vauxhall in the last few days has been outstanding. Rhonda and Glen went out of their way to ensure my vehicle was repaired as requested and I received daily updates as to the progress. It is rare nowadays to see staff committed to ensuring they provide an excellent customer service. Thank you! - I for one would not hesitate in going back. You will be well looked after by their service team.

Called in after seeing post on social media at Vauxhall Belfast just to take a look. Was impressed by the friendly approach of sales executive Micheal . Excellent knowledge and well mannered. After a conversation decided to proceed with order of new vehicle. Three days later picked it up. Well pleased with the level of service.

If you want nothing but problems with your car then go here. If you want to have awful customer service go here. If you want a job and are useless go here, clearly the only question in their interviews are ' are you a waste of space?' and if you say yes you get the job on the spot. Over 5 years I've had to deal with them and from receptionist, to sales, to servicing they are the worst you can find. Do yourself a favour and don't visit them. Customer service - awful, Ignoring emails - brilliant. Selling damaged cars e.g old brake pad that squeak, broken interior, window tint peeled off - brilliant. Making people wait 45 mins for a job they personal tell you they will fix in 10 mins and then after waiting getting someone that's never done the job before to fix it because they are too busy - brilliant, not cancel previous finance so that you will get charged for your old car and new car - brilliant. If you don't take this advice to never used Charles Hurst vauxhall on the voucher road after someone who has had nothing but problems for 5 years or more then your don't complain when you have problems in the future. Having to bring you car to them due to the squeaky brakes they provided for you and then be told on 3 different occasions that they can't hear the squeak, even though they drive the car around the front and when they brake the brakes squeak, and then be told that they heard it but you'll have to record it and still nothing be done is one of the highlights. Making it worse, on the 3rd time of them lying about the break noise they send you home with a screw in your tire meaning you are out money paying for a new one.

Very poor service from Charles Hurst Vauxhall. My 2022 car suddenly broke down and, despite having an extended warranty, I was wrongly charged for a recovery truck that should have been included. Staff admitted they “didn’t know” and offered no solution or refund. I waited almost a week just to bring the car in, called several times a day for updates, and was repeatedly promised call-backs that never happened. I have now been without my car for over three weeks. I’m also being told the cooling system repair is not covered by the warranty and I must pay myself. Terrible communication, misinformation, and no accountability. I will never buy a car from Charles Hurst again.