Citroën Donnelly Citroën Dungannon used cars in Dungannon

I recently had my vehicle booked in for a recall at here. After collecting the vehicle, I noticed warning lights on the dashboard related to the recall work. I immediately contacted the dealership to report the issue, but was told it would cost £120 per hour for them to investigate — despite the issue clearly being connected to the recall. I then contacted another Citroën dealer near Newry, who confirmed the fault was indeed related to the recall and are now repairing it under warranty at no cost. I found the attitude and lack of support from donnellys extremely disappointing. Had I not known to seek a second opinion, I might have paid unnecessarily for something that should have been covered under Citroën’s recall and warranty policy. I hope this feedback is taken seriously to ensure other customers aren’t placed in the same situation.

Excellent service, and facilities, especially in service department, genuinely 5 star in every way

Very professional and pleasant. Unfortunately trying to get through to the Citroen Service department requires some Indiana Jones type skill. Its almost impossible. 9 calls in over the course of 2 days and I STILL can't get through.

Great variety of cars used and new, choice of luxury, comfort and practical cars, cars have come a long way in modern times and Donnellys have the choice. Staff were excellent and knowledgeable, A day out looking around is a super idea away from the house.

I was told the service would take 2 hours they took 2 hours 30 minutes as they decided to go to the chippy in my car to get their lunch they didn't give me a car while mine was in so had to sit and wait they where meant to replace a tyre sensor pressure valve they didn't the lights still on in my car