Desmond Motors Ford & BYD used cars in Londonderry

AVOID DESMOND MOTORS. DO NOT WASTE YOUR MONEY buying a new or used vehicle from Desmond Motors. They are extremely dismissive, slow and difficult to deal with. Having purchased a used Nissan Qashqui, I spent the next 6 weeks negotiating with Liam (GM) and his team to fix and engine leak, 2 weeks after I purchased it on the Buncrana Road. Once the oil leak was fixed, I had to return the vehicle for a second issue. I go the run around about parts, Liam cited that it is Ford I should have bought, his staff were not available for timely updates when all the while I had to transfer and continuously extend my insurance policy onto two terrible, old and what were the mechanic run around cars disguised as 'courtesy cars' in lieu. I had to wait over 3 hours in the showroom for a car to brought and have missed numerous days with work because they sold a sub standard vehicle claiming they had completed 'checks'. The blamed the suppliers, it being a Nissan engine and not a Ford for the delays but were unable to cite tracking orders or expected delivery timelines for the parts. I got the run around every single time. The vehicle was returned to me the first time with an empty tank while it was in the garage, what I assumed was being repaired, without any reason or reimbursement. Customer care is poor, after sales service is poor. All excuses and stories and no actual care for their customers only profit/sales. Overall, a very, very poor dealership and would encourage new and existing customers to go elsewhere and don't be caught. Attachments: 1- I spent the next 7 days calling daily, emailing Liam & his employees for an update regarding the part when it was clear on the initial assessment pic 3 that there was an issue. Pic 2 is what was on my car after the oil leak was 'repaired'.

Jonathon was excellent from ordering my Ford Kuga to taking delivery. He is very professional in his role and clear about all aspects of the transaction. Desmond Motors should be very proud to have him on their team. Above all, he is simply down to earth; he speaks to you in a way that makes everything clear going forward with the vehicle. Simply excellence at its highest. Top marks, 10/10

I had a wonderful experience. The salesperson, John Doherty was so helpful and patient. Delighted with my new car.

We have been with Desmond motor s for over 30 years and wouldn't dream of going elsewhere the service 100% and the customer care is top quality the people who work there is very professional and welcoming

Great Vehicle, awful customer experience. I will not be buying anymore vehicles from Desmond. My Ranger Raptor was delivered to me with cement dust all over the vehicle as it had been stored in a cement yard for a week because they would not deliver my expensive vehicle on the day I required, just to add I paid for the delivery. As I said the vehicle is great the dealer was not.