Donnelly Land Rover Dungannon used cars in Dungannon

Avoid! I purchased a brand new Defender from this dealership despite hearing concerns about reliability. After only one year of ownership, the engine failed. The vehicle had consumed all of it's oil, and because it was a few thousand miles over its most recent service interval, the warranty claim was denied. The dealership’s position was essentially that the issue was between myself and Land Rover. While they did assist with communication, they offered no goodwill gesture or contribution themselves, despite me making it clear that I wanted to remain a customer and find a fair resolution. I was quoted £23,500 for a replacement engine, which was difficult to justify on a vehicle of this age. In the end, the dealership agreed to buy the car back, stating it was “the best price they could offer”, BUT this was reduced to account for the FULL engine cost, resulting in a significant financial loss for me. What makes the experience even more disappointing is that only a few months later, the same vehicle appears to be listed for around £10,000 more than I was paid. Given that I ultimately covered the entire engine cost, it leaves the impression that the dealership was able to profit from my misfortune and a situation where I absorbed the loss. Overall, this experience left me feeling unsupported after spending a substantial amount on what should have been a premium ownership experience. Would not recommend.

I had a very pleasant experience with Donnelly JLR when my car was in for recall work. Stephen, the customer service advisor is a very professional and friendly person. He was honest with my expectations and very helpful.

Buy a Range Rover and would expect decent warranty . Engine management light comes on they tell you next booking available is 9 weeks away and very unapologetic about it . Disgusting service.

I have purchased 4 range rovers of Donnelly’s in the past, but took one to get fixed under warranty. They handed it back 24 hours later saying there was nothing wrong with the car when they’re clearly was. phoned a Land Rover technician he came out three days later and fixed the vehicle in an hour ? when I went to Donnelly showroom complain the so-called supervisor who had the customer services of a clown Asked me what I wanted him to do about it . Again they are good at selling cars but obviously useless at fixing them and their customer services skills are Nonexistence, but His ignorance scored high so for me it’s charles hurst Belfast for a far superior service..

Recently I had the pleasure of visiting Jaguar/Landrover Group in Dungannon. As a result my wife and I purchased a Range Rover Evoque. We would like to thank the staff of Donnelly’s for their professionalism and friendliness during this transaction. Thanks to Gareth who navigated his way through the paperwork so speedily this is definitely the retailer to visit when buying your new Jaguar/Landrover! We are very happy with our new Range Rover, thanks to all. George Lavery Belfast89 FM