GA Motors Ballymoney used cars in Ballymoney

I viewed a car at this motor trader in February this year.on an unplanned visit i observed a black Range Rover well presented and highly polished and clean inside. I was given an unsupervised test drive without any pressure. Test drive completed and off to the local coffee shop for a think about the deal. Back 1 hour later deal done. Collection date organised, the car was valeted to a high standard and a good hand over. Also seen the collection of classic car he owns. A good car dealer, I have no hesitation in recommending him, worth a visit if you are in the market for a sound car .

I contacted this dealership about a 2015 Nissan Leaf Tekna in October 2025. It was reasonably priced for the age and mileage. It was for my daughter. The advert described that everything was in good order. I rang and asked if there were any issues, or anything needing attention. The seller said that only the alloy wheels had lacquer peel (common on these wheels) and a small indent on the rear bumper. Both of these could be seen in the ad photos. Based on that assurance, we agreed a price over the phone. The dealership was a 3 hour drive from my home, so it was hard to view and decide. I relied on the seller to answer my questions about the condition of the car. I paid in advance. I travelled to collect the car a few days later with my Wife on October 24th. It was just before closing time, it was raining. The seller had said the car was good to go. He seemed to be a decent enough guy and fellow EV driver. Paperwork was signed and I got in the car and drove away. It took a little while for the window condensation to clear up, but all seemed well and the car drove just fine. A few minutes into the drive, with the heating on the condensation cleared and I spotted a pound coin sized "star" chip on the windscreen, just to the upper left of the direct line of sight of the driver. Once seen, I couldn't unsee it. The dealership had closed by this stage, but I wasn't going to return with the car over something I don't believe they were aware of. I pulled into a charge station and confirmed the CHAdeMO charger was working. When I sat in the car to adjust the time on the infotainment screen, I found that the screen was not functioning. Only the left side responded to touch, so it was not useable. I sent a video message to the seller about the windscreen and infotainment screen and suggested perhaps they might help cover the cost of repair as a good-will gesture, as I had left the premises only an hour or so before and these were undisclosed/unnoticed issues. I checked the rest of the car and found 1 rear tyre was practically bald. I didn't send any further messages and didn't find other issues thankfully. Overall, I am happy with the car, but I was disappointed that the seller hadn't replied to my message with a simple "sorry, we didn't know about those issues". It left a bit of a bad taste and I consider good customer service to be a priority in any business, certainly a smaller one. I hadn't seen the issues because it was raining heavily on collection and the seller seemed genuine. I was left with the extra cost of correcting the problems. I don't think it's good practice to replace only 1 tyre unless the other front or back tyre is a recent replacement. I replaced all 4 tyres, getting a good deal for used OEM wheels from a newer model with good tyres, selling the other wheels to recoup some of the cost. The car failed the NCT. Crack in windscreen (as expected) Leaking rear shock. The owner called me today about the review and to discuss the issues. He was upset that I hadn't called him on the Monday, but I had left the video message on the Friday, which he had forgotten about over the weekend. I had waited a couple of weeks for a reply and didn't want to be chasing for acknowledgement, because I wasn't seeking compensation. We shared our views and he asked what he would need to do for me to remove the 2 star review (that's how highly I value customer service). I told him I would not remove the review, but that he had already done what was needed for me to update and correct it, which was to acknowledge the issue and make contact. That is all I wanted. He insisted on sending me £100 toward the cost of repairs, which I initially declined as it wasn't necessary, but he wanted to, so I agreed and promised I would update the review as of 21/11/2025. If he sends it, great, it covers the cost of new rear shocks. If not, i'm still happy that he rang about the issue and deserves honest, positive feedback. I would do business here again, albeit less rushed and in better weather. Thanks.

Just want to thank Richard n all the guys at GA motors for making our purchase of our new wee car so easy and hassle free. There customer service is excellent, and you won't find anyone in this area for better value and quality in cars. J.

What can I say 10/10 service from start to finish. Phoned Richard about the car on Friday evening and he had it ready to collect on Monday evening, he even waited about for me after work! Wouldn’t hesitate to recommend to any family or friends looking for a good quality second hand vehicle. Thanks again

I was really impressed with GA Motors. Ricky is a top professional who really knows his cars and provides excellent after sales service. I will definitely be returning for future purposes and would recommend to friends and family.