Patton w J used cars in Ballymena

Very disappointing service, after handing over £3700 to be spoken to like crap. I had a steering rack replaced to find that I needed to take our car to another mechanic to pay to have wheels aligned as they don't do that....at no point was this spoken about. I assumed having a steering rack replaced by a registered land rover specialist mechanic would leave the car sitting perfect. During the time our car was with them, they lost our phone number repeatedly, resulting in little communication unless we chased them, my main issue is that there seems to have been confussion over ordering a new part and reconditioned part, either this is an excuse or misscommication either way they took no responsibility or even consideration to the impact on the customer as we were affected by a price increase as a resultof the delay. Our understanding is that we ordered a new part and while waiting for our slot for the work to be done they would try to source a recondioned part, we were booked in first week of June for work. We called for update 2nd week of June as had heard nothing we spoke to a very rude older man who snapped down the phone, 'the part is not even here why are you calling'. We called back a week later to get update as concerned the car was sitting for a long period of time, at this point Robert said there were no reconditioned parts available, at this point we asked him to order new partover the phone. We came off the phone and thought to ourselves what a disorganised mess, but let's just get the car fixed and be done with it, opting not to get into a disagreement. After all I get they are busy However what we later learnt is this delay in ordering the new part caused an increase of 7% This was an expensive fix to begin with, we had priced around with other mechanics and they had agreed to price match. To be clear they did caviated track rods and balls could be additional. (These were not massively expensive) I think the most disappointing part of this is the time we waited the amount extra it cost and how we were spoken to. As a customer im well within my right to seek the best price and question and ask for visibility of parts. But to be made to feel like we are in the wrong to ask questions, to question the lack of communication and to be made to feel like they are questioning our ability to pay.....we would be foolish to hand over £3700 cash and not ask a few questions. When got our car home we priced wheel alignment, which was £35 I called to explain all I have laid out above, I said I struggled to understand how after paying 3700 for a new steering rack that I needed to have wheels aligned i though this would be something they should have done or included. The call went along the lines of them laughing, shouting to get their point across despite me asking them to calm down and then when he was loosing the argument he hung up....what a way to treat someone who just handed 3700 in cash. I would never recommend this company. Poor communication Poor customer service

Got to it easy with sat nav.. service excellent.. got parts in no time.

Hi , great service and very helpful, on going problem with a defender, had it transported up and got a call the next day it was ready for collection , would not think twice to recommend or go back again. Thanks lads.... hero's

Very helpful and very knowledgeable will definitely use them again

Great place very reasonably priced great guys here very helpfull