“
★★★★★
I recently bought a second-hand car from Wilsons of Rathkenny and had a really positive experience. The staff were friendly, helpful and professional throughout the purchase.
I did have a problem with the car afterwards, but Wilsons dealt with it immediately and without any hassle. Their after-sales service was excellent, and I really appreciated how quickly they resolved the issue.
It’s great to deal with a garage that genuinely looks after its customers even after the sale. I would definitely recommend Wilsons of Rathkenny and would happily buy from them again. ⭐⭐⭐⭐⭐
“
★★★★★
I've been buying cars from Dominic at Wilsons of Rathkenny for as long as I can remember, and I honestly wouldn't go anywhere else. I've never felt the need to shop around because I completely trust his advice. He always knows exactly what I'm looking for, what suits my needs, and I always go for his recommendations.
The customer service is second to none from start to finish. Dominic is genuine, knowledgeable, and always goes above and beyond to make the whole process straightforward and stress-free. Nothing is ever too much trouble, and I know I'm getting a quality car every time.
I'm absolutely delighted with my new car and can't thank Dominic enough. I would highly recommend Wilsons of Rathkenny to anyone looking for an honest, reliable, and professional service. Thanks again, Dominic—I know I'll be back again in the future!
“
★★★★★
Great experience buying my car from Wilsons of Rathkenny. Paul Gilmore was very helpful, friendly, and professional throughout the process. He made everything easy and stress-free. I'm delighted with my new car and would highly recommend both Paul and Wilsons of Rathkenny.
“
★★★★★
Just lifted my 2nd car from wilsons of rathkenny and both times I have dealt with Paul gilmore, he makes it so easy and straight forward and I would highly recommend him and wilsons of rathkenny to anyone looking a great car buying experience. Many thanks 😊
“
★★★★★
I originally visited the dealership with a maximum budget of £10,000 and intended to purchase a Nissan Juke. During my visit, Dominic encouraged me to test drive a Mercedes that was approximately £1,500 over my budget. He assured me that although the vehicle was around 10 years old, it “drove like brand new.” Based on his recommendation and reassurance, I agreed to purchase the vehicle despite it exceeding my budget.
Prior to purchasing the vehicle, I pointed out several cosmetic marks. Dominic assured me that he would do his best to remove these before collection. However, when I collected the vehicle several weeks later, the marks were still present and the vehicle had not even been cleaned. In fact, my stepfather commented to Dominic that the least the dealership could have done was wash the car before handing it over.
Unfortunately, this was only the beginning of an extremely disappointing and stressful ownership experience.
On the very same day I collected the vehicle, I had to return it because the washer jets were not working. Although Dominic initially claimed they were functioning correctly, I subsequently had to return the vehicle on two separate occasions for repairs to the washer jets.
The vehicle then had to be returned a further two times to have a faulty wheel bearing repaired. On one occasion, I was contacted during the afternoon and told the vehicle was ready for collection. I drove from Bangor to Ballymena only to be informed, just 30 minutes before the agreed collection time, that the vehicle was not actually ready. This resulted in a completely wasted journey and further inconvenience.
Approximately four weeks after purchasing the vehicle, I also had to replace a tyre after discovering that the alloy wheel was cracked.
The most alarming incident occurred when the rear driver’s side door opened while I was driving on the motorway. At the same time, the ABS warning light illuminated. This represented a serious safety concern for both myself and other road users.
Once again, I drove the vehicle to your dealership only to be informed that it would not be repaired that day, requiring yet another unnecessary return journey to Bangor.
Overall, I have had to take five days off work due to repeated visits to your dealership, in addition to the significant fuel costs incurred travelling back and forth.
When I finally collected the vehicle after the ABS repair, the warning light reappeared after driving only two miles. I immediately returned to the dealership and was told the issue was caused by me fitting a tyre of a different size. This explanation was simply incorrect, as this model of Mercedes is designed to have different tyre sizes on the front and rear axles.
To make matters worse, I had an MOT booked that evening and was advised by your staff to “just put it through and let it fail.” I then drove from Ballymena to Newtownards at no more than 30mph because I had no confidence in the vehicle’s safety. Thankfully, the vehicle passed its MOT, but on the journey home the ABS warning light returned once again.
I reported this to Esther on 18 June, and despite the seriousness of the ongoing fault, I am still awaiting any meaningful response.
At this point, I had completely lost confidence in both the vehicle and the level of customer service I had received from Wilson’s of Rathkenny. Due to the ongoing safety concerns, repeated faults, lack of effective repairs, poor communication, and the financial and personal impact this situation has had on me, I made the difficult decision to sell the vehicle.
Because I was forced to sell the vehicle with the ABS warning light still present, I suffered a financial loss of approximately £6,000.
I am extremely disappointed by the standard of customer care I have received and by the way my concerns have been handled.
