Auto Source Belfast used cars in Newtownabbey

Avoid this dealership at all costs. We bought a car for our son in October 2025. He only started driving it after passing his test in January 2026, and almost immediately the problems started. The car had clunking noises when braking and turning, and by March smoke was coming from the turbo boost pipe. We contacted the dealership multiple times and spoke with both Phillip and Stephen. Phillip repeatedly said he did not deal with warranty issues and told us to contact Stephen. Stephen told my son to bring the car in, which he did despite only being allowed to drive at 45mph on R plates. When he arrived, nobody even seemed to know he was coming and Stephen was nowhere to be seen. A mechanic briefly looked at the brakes and confirmed they were warped, saying the car needed booked in properly with Stephen. From that point on, my son repeatedly phoned, emailed, messaged, and even returned to the dealership in person, only to be told Stephen or Phillip were unavailable — despite being told they were there every day. The complete lack of communication, responsibility, and after-sales support has been shocking. My son was left driving what felt like an unsafe vehicle with no meaningful help from the dealership whatsoever. In the end, we had no confidence left and had to arrange for the vehicle to be inspected by a certified Mercedes dealership ourselves at our own inconvenience and expense. Extremely disappointing experience from start to finish. Once they have your money, don’t expect customer care or support.

I’ve used this dealership many times. I’m always happy with their service. Phil was great at finding me the car that was right for me. Would highly recommend Auto source.

I recently contacted Auto Source Belfast regarding a vehicle selling enquiry. Unfortunately, I was disappointed with the level of customer service I received. I found the communication to be unhelpful and the interaction felt dismissive, which did not create a positive customer experience.

Recently bought my first car here, lovely staff who were more than helpful throughout the entire process and even aided me in getting my mot, road tax and insurance for the car. Philip was extremely helpful when choosing the right car for me, highly recommend for everybody especially first time buyers

Where do I start. From the moment I reached out to enquire about the car, Stephen couldn't have been any more helpful. Straight shooter. Wasn't trying to push optional extras on me like other places did. He was very patient and explained everything I needed and wanted to know in a way I could understand easily. Nothing was any trouble. The very definition of great customer service. Forever grateful mate. Cheers