At Carfinderni.uk, we strive to provide a seamless and effective platform for advertising your car. Please read our refund policy carefully to understand your rights and responsibilities regarding payments and refunds.
1. Non-Refundable Payments
- One-Off Advertising Fees: All one-off payments made to advertise your car for 7 days are non-refundable once the advert is posted, regardless of whether your car sells before the end of the 7-day period.
- Weekly Subscription Payments: Weekly subscription payments are non-refundable. Users are charged weekly until they cancel their subscription. If you forget to cancel your subscription, you will not be entitled to a refund for any payments already processed.
- Minimum Subscription Period: The minimum cost for a weekly subscription is one week's payment. Refunds will not be issued for partial weeks or unused time within the subscription period.
2. Subscription Cancellations
- How to Cancel: Users can cancel their subscription at any time through their account settings. Cancellations take effect at the end of the current billing cycle, and no further charges will be made.
- No Pro-Rated Refunds: Once a subscription payment is processed, you will have access to the advertising service until the end of the billing period. No pro-rated refunds will be issued for unused time.
3. General Refund Policy
- Duplicate Payments: In the event of a duplicate payment due to a technical issue, please contact our support team at support@carfinderni.uk. Refunds for duplicate payments will be issued after verification.
- Unauthorized Transactions: If you believe a payment was made without your authorization, please notify us immediately at support@carfinderni.uk. We may require additional documentation to investigate the claim and determine eligibility for a refund.
- Error in Service Delivery: If a technical issue on our end prevents your advert from being published or displayed as intended, we will either resolve the issue promptly or issue a refund for the affected period.
4. Legal Rights
- This refund policy does not affect your statutory rights under UK consumer law.
- Users agree to these terms when making a payment on Carfinderni.uk. Any disputes regarding payments or refunds will be handled in accordance with this policy and the applicable laws of the United Kingdom.
5. Contact Us
If you have any questions or concerns about our refund policy, please reach out to our support team:
Email: hello@carfinderni.uk